Monthly Complaint Trend
Raised over time
Complaint Type
Share of total
Product-wise Complaints
By category
Top Requested Spare Parts
Most replaced
State-wise Complaints
Top states
Engineer Performance
Inspections handled
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Raise a Complaint
Capture the issue — it auto-assigns to a service engineer.
Fields marked * are required
Add a User
Create logins and set roles for your team.
All Users
| Name | Username | Role | Status | Actions |
|---|
Add / Manage Products
Add SKUs and categories; deactivate discontinued models. Complaint forms show active products only.
| Category | Model | Status | Actions |
|---|
| User | Role | Last Login | Logins | Online | Active Today | Active Week | Active Month |
|---|
| Ref | Customer | Product | State | Engineer | Salesperson | Approved By | Amount ₹ | Resolution | Dispatched |
|---|
System Information
Version and environment details for this installation.
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Backup & Restore
Protect your data — download a copy or roll back to an earlier point.
| Backup | When | Size | Actions |
|---|---|---|---|
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How backups keep your data safe:
• Each backup includes the database, uploaded photos, videos, voice notes and documents.
• A backup runs automatically every day; older backups beyond the retention limit are removed for you.
• Restore replaces all current data with the chosen backup — and first takes an automatic safety backup, so it can always be undone.
• Each backup includes the database, uploaded photos, videos, voice notes and documents.
• A backup runs automatically every day; older backups beyond the retention limit are removed for you.
• Restore replaces all current data with the chosen backup — and first takes an automatic safety backup, so it can always be undone.
Complaint Form Builder
Choose which optional fields are mandatory, and add your own custom fields to every complaint form.
Standard fields
These core fields are always required and cannot be changed: complaint source, mobile, state, district, product category, model, machine usage, complaint type and description. Below you can make these optional fields mandatory:
Custom fields
Extra questions that appear on every complaint form and are saved with each complaint.
Walk-in entry